77fb Privacy Policy
This document provides a full account of how important your personal information is to us, and how we collect, store and use it.
1 Introduction and Scope of Application
77fb is an online entertainment and betting platform operated for users in Bangladesh. This privacy policy explains what information we collect, why we collect it, and how we keep it secure. By accessing our platform, opening an account, or using any of our services, you come under this policy.
This policy applies only to 77fb's own website and app. We are not responsible for the privacy practices of third-party websites or services, and those are not covered by this policy.
Alongside reading this policy, you are encouraged to read our Terms and Conditions, which set out the full rules for using the platform.
2 Information We Collect
We collect various types of information when you register with 77fb and use our services. This information is essential for providing a secure service.
2.1 Information You Provide Directly
Information you provide yourself includes:
- Full name, date of birth, and national identity details
- Mobile number and email address
- Account username and password (stored in encrypted form)
- Transaction details — bKash, Nagad, Rocket, or Upay number
- Messages or complaints sent to customer support
2.2 Automatically Collected Information
Information collected automatically when you use the platform:
- IP address and device type
- Browser version and operating system
- Time spent on the platform and list of pages visited
- Transaction time, amount, and method
- Login time and location details
2.3 Cookies and Similar Technologies
Our platform uses cookies that help improve your browsing experience. These include session cookies (deleted when the browser is closed) and persistent cookies (stored for a set period). You can manage cookies from your browser settings, but disabling cookies may cause some services to not work correctly.
3 Purposes for Using Information
We use the information collected for the following purposes:
3.1 Account Management and Verification
Information is used to confirm each user's identity and maintain account security. This helps prevent fraud and block unauthorised access to accounts.
3.2 Processing Financial Transactions
The necessary information is used to complete deposits and withdrawals. The minimum deposit at 77fb is ৳200 and the minimum withdrawal is ৳500. The relevant mobile numbers are verified to process transactions via bKash, Nagad, Rocket, and Upay.
3.3 Providing Customer Support
Stored information is used to resolve user issues and answer queries. Our support team operates 24/7 in Bengali and English via live chat and email.
3.4 Platform Improvement and Security
User behaviour is analysed to improve service quality. Unusual activity can be detected and acted on immediately, which strengthens the overall security of the platform.
3.5 Ensuring Responsible Betting
Monitoring user activity data allows us to take action in line with our Responsible Gaming policy. If unusual patterns appear in a user's behaviour, we can take supportive steps.
4 Information Sharing and Third Parties
77fb does not sell your personal information to third parties for commercial purposes under any circumstances. However, information may be shared in specific situations:
4.1 Payment Partners
Necessary information is exchanged with bKash, Nagad, Rocket, and Upay to complete transactions. Each of these partners operates under its own privacy policy.
4.2 Technology and Software Providers
Game providers including Evolution, Pragmatic Play, PG Soft, and JILI use a limited amount of technical data to operate their services. This data is not directly personally identifiable.
4.3 Legal Obligations
Information may be provided where required by the applicable laws of Bangladesh or valid directions from a competent authority. In such cases, only the specific and necessary information is shared.
5 Data Storage and Security Measures
77fb has put in place modern technical and operational measures to keep user information secure.
5.1 Encryption and SSL
The platform uses SSL (Secure Sockets Layer) technology, which encrypts all data travelling from your browser to our servers. Passwords are always stored as encrypted hashes — no staff member can read them.
5.2 Access Controls
Only authorised staff can access users' personal information, and only to the limited extent required for their work. All access is logged and reviewed regularly.
5.3 Retention Period
Information is retained while the account is active and, after account closure, for a specific period as required by law. Once legal retention obligations have expired, information is securely deleted.
6 User Rights
You have the following rights regarding your personal information:
6.1 Right to Access
You can contact customer support to find out what information we hold about you. We will let you know within a reasonable time.
6.2 Right to Correction
If any stored information about you is incorrect, you can request that it be corrected. Once identity verification is complete, we will make the correction.
6.3 Right to Deletion Request
Where there is no legal obligation to retain it, you may request that your information be deleted after account closure. However, information needed for ongoing financial transactions or dispute resolution may be retained for a set period.
6.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can turn this off via account settings or through customer support. Essential account-related messages will, however, continue to be sent.
7 Protection of Minors
All services on 77fb are for users aged 21 and above only. We do not knowingly collect information from minors. Age is verified at registration, and a process for ID verification is in place for cases where there is doubt.
If it comes to our attention that a minor has opened an account, that account will be suspended immediately and all related information will be deleted.
8 Third-Party Links and External Links
The 77fb platform may occasionally reference third-party services. If you access those third-party websites or services, they follow their own privacy policies. This policy does not apply to their operations, and you are advised to read their own privacy documents before visiting those sites.
9 Policy Changes and Updates
77fb reserves the right to amend this privacy policy as needed. If any significant changes are made, users will be notified via their registered email or through the platform.
Continuing to use the platform after any changes will be taken as your acceptance of the revised policy. The latest version of the policy will always be available on this page.
10 Contact and Complaints
If you have any questions, concerns, or complaints about privacy, please contact us directly. Our support team is available 24 hours a day, seven days a week.
Contact us by email: [email protected]
You can also get immediate assistance through the platform's live chat. For general questions, you can find answers in our FAQ page.